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Mrsg2
Beginner
1,711 Views
Message 1 of 75

BT SPORTS CREDIT/REFUND

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Applied for BT Sports refund as soon as it was mentioned on Martin Lewis Show and last three Direct Debits have been taken in full the latest one just this week. Have not received a penny in credit or refund. What’s going on?  How do I get help as been advised not to telephone. 

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74 REPLIES 74
NeilO
Moderator
Moderator
1,694 Views
Message 2 of 75

Re: BT SPORTS CREDIT/REFUND

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@Mrsg2, I'll send you a private message so you can get in touch with the moderation team and we'll be happy to get that looked into. 

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stephenrowan
Aspiring Contributor
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Message 3 of 75

Re: BT SPORTS CREDIT/REFUND

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how did you get it sorted out as we have had no credits either despite filling out the form months ago.

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Mrsg2
Beginner
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Message 4 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi

Issue being handled by NeilO who is a BT Mediator via private message. I pressed the resolved button by mistake

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stephenrowan
Aspiring Contributor
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Message 5 of 75

Re: BT SPORTS CREDIT/REFUND

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Super. Thanks
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PaddyB
Moderator
Moderator
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Message 6 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi @stephenrowan,

Thank you for posting. I'm sorry you haven't received your credit for BT Sport. If you send me your details, I'll be able to help you with this.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

skillett61
Aspiring Contributor
1,535 Views
Message 7 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi @stephenrowan 

are you able to assist in getting the April & May payments credited if we hadnt applied for them then? TIA

Regards

Kim

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Matt-S
Moderator-Retired
1,520 Views
Message 8 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi @skillett61

Welcome back to the Community and thanks for posting.

You can apply online for your BT Sports credits and these will be applied to one of your next bills. 

Hope this helps.

Matt

 

 

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skillett61
Aspiring Contributor
1,502 Views
Message 9 of 75

Re: BT SPORTS CREDIT/REFUND

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Hi @Matt-S

All I can see on that link is the 50% off the June payment.
I have applied for that, but now trying to get the April & May payments sorted.
Thank you for answering.

Regards
Kim
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Sallyh32
Aspiring Contributor
1,446 Views
Message 10 of 75

Re: BT SPORTS CREDIT/REFUND

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Please can someone contact me to sort my bill. I put my BT sport on hold in March and was told I’d get a full refund for the months it was on hold. I’ve been charged for March, April, May and now June.
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