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Beginner
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Message 41 of 65

Re: BT SPORTS CREDIT/REFUND

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Hi maybe your expectations aren't very high, I expect premium customer service from a premium company when I pay a premium price for a premium product. Do you think that BT just sat back and waited for their refund from the English premiership and Scottish Professional Football League - I THINK NOT. BT need to get their act together or pay the price when customers start to leave. By the way, I have absolutely all of their products broadband, line rental, TV, 3 mobile phone sims, so expect better from them.

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Aspiring Contributor
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Message 42 of 65

Re: BT SPORTS CREDIT/REFUND

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I applied for refund/credit for BT Sport & Sky Sport months ago using the online form as suggested by Martin Lewis. I have received credits for BT Sport but no credits for Sky Sport. Why is that?

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Distinguished Sage
Distinguished Sage
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Message 43 of 65

Re: BT SPORTS CREDIT/REFUND

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if sky customer SKY suspended sports cost whereas BT charged and then refunded



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Aspiring Contributor
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Message 44 of 65

Re: BT SPORTS CREDIT/REFUND

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 Not a sky customer- purchase Sky sports through bt - so still not receiving credits?

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Moderator
Moderator
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Message 45 of 65

Re: BT SPORTS CREDIT/REFUND

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Hi @c1b1evan, I'm sorry your Sky Sports credit isn't showing on your bills. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help 

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Beginner
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Message 46 of 65

Re: BT SPORTS CREDIT/REFUND

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Hi NeilO

Thank you so much for resolving my Refund/Credit query. I have now received a full refund for the months of April & May and half refund for June.

This issue has only taken a total of 17 days to fully resolve and I’m delighted with this swift action. My issue is now FULLY RESOLVED. Thank you very much you’ve been great. 
Regards

Marian Gallagher

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Moderator
Moderator
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Message 47 of 65

Re: BT SPORTS CREDIT/REFUND

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@Mrsg2 Hi Marian, no problem at all I was happy to help and I would like to apologise that you had to chase this up after your claim was missed.

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Moderator
Moderator
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Message 48 of 65

Re: BT SPORTS CREDIT/REFUND

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@Becky17 @PBenny @Pogleswoody @Mikeg612 @Sallyh32 @Tunners72 @Rico196

I'm sorry that you are still waiting on BT Sports credits to be applied or missed out on applying due to missing the closing date.

I have sent you all a private message with details on how you can contact the Mod team and we will take a look into this for you. 

Thanks 

Matt

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Beginner
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Message 49 of 65

Re: BT SPORTS CREDIT/REFUND

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Thanks Matt - I've just replied to the private message. Mike
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Beginner
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Message 50 of 65

Re: BT SPORTS CREDIT/REFUND

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hello

I like many others applied for the BT Sport credit online and have received a confirm that it will be applied, however, I have not received any credit at all from March and now just received Junes Bill and still no credit can you help?

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