Thanks for posting back!
I have checked our email queue and we have received your details. Once you reach the top of the queue one of the guys will be in touch with you.
Very disappointed to be posting here.
Yesterday, all of my services were automatically. cancelled. This is after the issues above being resolved and a new rate being agreed.
Fortunately, the TV went down first and i was able to stop this on my BB and phone line.
I have spoken to Connections and Order Management, neither have any idea why this has happened. In addition to that, my TV sevices cant be returned to the 11th.
Please can someone give me a call on how we can resolve this and why it happened.
On a side note, im very concerned for my data protection and general account maintenance. All of which it seems BT have abused.
Prefer to discuss this on the phone,
Thanks for posting. I'm really sorry you're still having problems. I can see your email in our queue and we'll be in touch with yo soon.
Sorry there was such a mix up on the account. I'm glad we got it sorted in the end. If you have any further problems please get back to us and we'll be happy to help.