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tmac11
Aspiring Contributor
536 Views
Message 1 of 5

BT Sport credit due to Coronavirus

Hi 

I claimed the 1 month BT Sport credit as soon as BT offered it last month and again when BT extended it to " months a few weeks ago, now I have received my e-mail notification confirmation that my bill is due and my monthly payment will be taken on the 23rd of this month.

I went online and checked my bill and it is not showing any credit, just the normal monthly payment, anybody else having problems or has already successfully received a credit as I am now confused.

Thanks

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4 REPLIES 4
NeilO
Moderator
Moderator
503 Views
Message 2 of 5

Re: BT Sport credit due to Coronavirus

Hi @tmac11, welcome to the community and thanks for posting. Did you place the claim via this link BT Sport Credit?

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tmac11
Aspiring Contributor
473 Views
Message 3 of 5

Re: BT Sport credit due to Coronavirus

Yes I completed that form for the month and 2 month credit

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NeilO
Moderator
Moderator
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Message 4 of 5

Re: BT Sport credit due to Coronavirus

Hi @tmac11, thanks for replying, sorry about this the first credit should have been automatically applied within 10 days of your application. Did you get the confirmation emails to let you know the refunds were being processed after filling in that form?

 

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Carts05
Beginner
342 Views
Message 5 of 5

Re: BT Sport credit due to Coronavirus

Hi

Same here, I should have had a credit and possibly a second one but cannot see this information on my bill.  I have completed the online form 

 

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