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RodoRod
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Message 21 of 23

Re: BT Sport no longer free?

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Be careful and check your order when downgrading........

 

I spoke too soon - my confirmation order came through downgrading to BT Sport LITE - which is free BUT it ADDED the HD pack at £3/month. 

 

I never discussed the HD pack because it is included as s free extra in my current contract.

 

Back to BT and transferred to a helpful lady who put a note on that I wish to cancel the HD pack - BUT I need to call back tomorrow as they cannot cancel an "open order" and it will be (should be) closed by then.

 

As commented the BT people are helpful - the systems are appalling and I estimate that I will have spent around two hours on the phone clearing up an issue that I did not ask for and did not want and only arose because BT made changes.

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RodoRod
Contributor
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Message 22 of 23

Re: BT Sport no longer free?

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Almost there - sorry for the posting but felt I must close the loop.

 

Spoke to BT again today and, after being disconnected, on the second call the person spent 5-10 mins checking the account and found an error.

 

He has sent off an internal e-mail to the "off-line" team who deal with data integrity (apparently my account showed different versions of BT Sport).

 

The gentleman was very courteous and helpful - great staff - terrible BT systems - I hope this is now the end of needing to make repeated phone calls to sort out a change that BT made, but did not implement correctly............

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RodoRod
Contributor
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Message 23 of 23

Re: BT Sport no longer free?

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It seems too much to expect BT to do what they say.

 

After all the hassle above where BT could not deal with a B T Sport downgrade where I have two line - and having promised that it is sorted - what do I get...

 

A bill that charges me 44p (yes 44p) for BT Sport Lite and a note saying I have cancelled BT Sport Lite.

 

This is after BT telling me that they will downgrade me to BT Sport Lite whilst still in contract (I did not wish to re-contract).

 

It is all too much hassle. It is such a small amount and I am not interested in the BT Sport offer in any case - I was quite happy until BT called me and said they were going to downgrade me to "Lite" at no charge (they had not sent either a letter or an e-mail advising me about the proposed charge for BT Sport and, when challenged to let me know from BT's records when the communication was sent - I got a general "it was sent a few weeks ago" type of comment - not acceptable)

 

I use Talk Talk at another property and the odds are I will change to TalkTalk at renewal time because I cannot stand the hassle of dealing with BT people who tell you one thing and then do another.

 

Just for info.............

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