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Paul_G
Beginner
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Message 1 of 2

BT TV App Extra

Hi.

Until recently, BT TV App Extra was appearing on my bill as a £5 per month charge with a note underneath saying "Includes discount of £5.00/month for BT TV App Extra free for 12 months" and there was no charge.

Now I have noticed that the note has changed to "BT TV App Extra free for 12 months" and I am being charged £5 per month with a discount of -£2.74.

My question is, firstly, is this App Extra supposed to be free, and secondly, if it is not free, how do I cancel it as I do not use it?

 

Thank you

 

 

Paul

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zulu17
Distinguished Guru
Distinguished Guru
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Message 2 of 2

Re: BT TV App Extra

@Paul_G 

the standard price for BT TV App Extra is £5/ month as an add-on to a BT Tv package.

now some   BT TV packages do include it within their package content  ( So There is no additional charge ) but some don’t.  Whilst it is clear which of the currently marketed packages include it , it is less obvious for the legacy packages ( ie those in existence prior to February 2020 ).

which Tv package are you subscribed to and when was it started ?

 

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