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Midzone
Aspiring Contributor
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Message 1 of 4

BT TV Order Failure

Every time I attempt to order BT TV I keep getting the following error - even when logging in it keeps happening. Any ideas? 

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3 REPLIES 3
JohnC2
Moderator
Moderator
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Message 2 of 4

Re: BT TV Order Failure

Hi @Midzone, thanks for posting and sorry you are getting this error message. 

Do you have more than one account on your BTID? If so please check that you are on the correct account number.

Cheers

John

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Midzone
Aspiring Contributor
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Message 3 of 4

Re: BT TV Order Failure

Thanks for getting back to me John - there is only one BTID.

I have tried different browsers etc and keep getting the same message. 

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JohnC2
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Message 4 of 4

Re: BT TV Order Failure

Hi @Midzone  thanks for getting back to me. Just to be clear I meant to check that there is not an old account on your BTID that the system is picking up automatically first. If it is you can change to the correct account via the drop-down button. 

If you are unable to get your order placed online please give us a call on 0800 800 150 and our sales team will be happy to place the order for you.

cheers

John

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