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Message 1 of 8

BT TV box return lost proof of postage

Hi

My partner and myself had BT TV but didn't renew the contract for it as we didn't watch it enough so we were asked to return the 2 boxes

I requested a return back and both boxes were posted and after around a week I seen they had both been delivered

I must have threw out the receipt by accident along with other receipts I had 

 

This was at the end of November and she received notification the boxes still haven't been returned last week

We're starting to worry we will be charged as we don't have the proof of postage

 

Is there anything can be done to rectify this like does BT have a record of the tracking numbers on the bag sent or even can check the serial numbers to see they have been returned

 

Any help from someone from BT would be greatly appreciated

 

Thank you 

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Message 2 of 8

Re: BT TV box return lost proof of postage

Hi @Steviejoe,

Thank you for posting and welcome to the Community. If you send me your details, I'll check and see if we can track the return of those TV Boxes.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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Message 3 of 8

Re: BT TV box return lost proof of postage

I have sent a PM back to you with all the details requested so hopefully you can help me 

Thanks 

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Message 4 of 8

Re: BT TV box return lost proof of postage

The tracking numbers are usually cached on the RM web site. If you revisit & double click on the blank tracking box, you may find them there & can take a screenshot as evidence.

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Message 5 of 8

Re: BT TV box return lost proof of postage

I've already tried before but they're not unfortunately

Hopefully get some luck with a response to my private message though 

Thanks

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Message 6 of 8

Re: BT TV box return lost proof of postage

My partner and myself phoned the customer service just now and wasnt much help unfortunately

Im just getting quite stressed I am gonna be charged when I no longer have the boxes 

My own stupidity for losing the receipt but I was hoping there would be a record of the tracking numbers on the bag that was send but was told that wasnt so

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Message 7 of 8

Re: BT TV box return lost proof of postage

Just wait for the mods to contact you. They are a very small team and extremely busy, they deal with problems in strict order of receipt and will contact you when you get to the top of their queue.

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Message 8 of 8

Re: BT TV box return lost proof of postage

Hi @Steviejoe,

Don't worry, one of the Moderation team will be in touch with you and we'll get things sorted.

We've been really busy over the last few days and I'm sorry it's taking longer than expected for us to get back to you.

Thanks,

Paddy

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