Hi.. We have been over charged by BT to the tune over over £1000 due to parts of a package not having their "cease" correctly raised. Despite multiple attempts of of BT "raising the cease" BT continued to collect this money. We could have stopped the direct debit but that would have stopped all of our services.
They kept on telling us it was sorted, but continued to bill us for it. I had a very long drawn out fight to get the service actually stopped and then to get enough evidence that they should have stopped it when the rest of the package had been ceased.
When this was finally done, they slapped a "early termination fee" on the account adding an extra, and exact £999.
This was then another fight.
Very very long story short, this was eventually achieved.
Now they will not give the credit back to us.
It has been promised at least 6 times. It all appears to be going to happen finally, they even email all the details saying its going through; a week later- no credit. No call to say anything is wrong.
What's the next step? I can't seem to get past the person on the phone. They always claim that any payment over £1000, needs to be signed off by someone further up the ladder.
Further up the ladder obviously don't seem to want to do that and they aren't contactable.
Any ideas please?
C
