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siteguru
Expert
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Message 1 of 8

BT Youview Box - Return

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Hi,

I've recently updated my contract to remove BT TV and Sports, leaving Fibre BB only. My new contract goes live on Monday. During the contract negotiation call (on 18th Jan) I was told that I would not have to return my TV box. Today I've received an envelope for returning the box.

 

Can a mod/team member please confirm that I do not have to return the box? (I am not planning to return it - it is now mine. I first got it several years ago ... it's the DTR-T2100 model).

 

Thanks.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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Les-Gibson
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Message 2 of 8

Re: BT Youview Box - Return

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If you received the box prior to 13 December 2019 then you don't have to return it, however BT have a legal obligation to offer a recycling service.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

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siteguru
Expert
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Message 3 of 8

Re: BT Youview Box - Return

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Cheers bud. My last contract renewal was for 18 months and was made in summer 2019, so I can keep the box. 👍
Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!
siteguru
Expert
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Message 4 of 8

Re: BT Youview Box - Return

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I've received another reminder email about the BT Youview box. Can a mod look at this please and confirm that I do not need to return it? (So I have something formal from BT).

As per above I've had this box since way before the T&Cs change about returning hardware ... this box became my own property once my first contract ended (as I recall from the original T&Cs).

I'm asking this so that BT don't try and hit me with a failed hardware return charge - I'd like to nip this in the bud right now. 🙂

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!
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siteguru
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Message 5 of 8

Re: BT Youview Box - Return

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Hello? I know a mod needs to pick this up and that I can't just PM them direct.

Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!
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NeilO
Moderator
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Message 6 of 8

Re: BT Youview Box - Return

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Hi @siteguru I'm sorry we missed your previous posts, I've sent you a private message so you can get in touch.

Cheers

Neil

siteguru
Expert
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Message 7 of 8

Re: BT Youview Box - Return

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Thanks Neil ... PM reply sent.
Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
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siteguru
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Message 8 of 8

Re: BT Youview Box - Return

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All sorted - confirmed that the box is mine. 🙂
Thanks
Ian
http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
Please don't click the star beside my name - too many stars makes you look like a swot!
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