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Message 1 of 4

BT aren't charging me

Hey there,

I've been a subscriber to BT Sport on and off for a while now, yet they never seem to take my recurring payments. When I subscribe, £25 is taken as it should be, but after that, nothing happens on the date my subscription recurs.

I've tried contacting BT's helpline but they've tried a few things they think will work and nothing happens. I want to get to the bottom of this (and I've tried, repeatedly). Is there anyone here who can help me out?

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Message 2 of 4

Re: BT aren't charging me

Maybe @DarrenDev can help ? he is a BT employee and an expert with all things TV/Sport related.

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Message 3 of 4

Re: BT aren't charging me

Billing is an area I have no visibility of I'm afraid - my role is technical.

@DarrenW may be able to help?

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Message 4 of 4

Re: BT aren't charging me

Hi @jec2,

Thank you for posting and welcome to the Community. I'm sorry if the recurring payment has failed. If you send me your details, I'll take a look at this for you.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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