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Nelly1
Beginner
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Message 1 of 6

BT basic landline only not benefit from cap?

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Can anyone advise if the BT basic landline only package does or does not benefit from the covid 19 cap on calls?

The phone has been a comfort to my 95 year old mother in law during her months of isolation but when I glanced at her bill there has been no cap applied.

Does it not apply to BT basic?

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5 REPLIES 5
-Richie-
Guru
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Message 2 of 6

Re: BT basic landline only not benefit from cap?

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BT Basic is different to other landline plans, it has always had a cap, long before Covid and the cheapest line rental tariff, you can read all the info about the benefits at How do I find out more about BT Basic? 

Line only customers with no broadband and the £5 cap would be at least £17.20 per month, BT Basic is at most £15.16 per month.

Nelly1
Beginner
538 Views
Message 3 of 6

Re: BT basic landline only not benefit from cap?

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Richie

Thank you for the information. I could not find it on my own! Now all clear. Cheers

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Gabster1
Beginner
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Message 4 of 6

Re: BT basic landline only not benefit from cap?

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I am experiencing the same issue. My mother is on BT Basic and yet her bill this month was  £26.90. I was under the impression (and as it says on the literature), there is a cap of  £10. (She has only landline, no broadband). Which is correct?

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imjolly
Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: BT basic landline only not benefit from cap?

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Have you checked the bill to see why there is an increase?  Have you phoned CS on 150 then billing for assistance



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Keith_Beddoe
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Message 6 of 6

Re: BT basic landline only not benefit from cap?

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