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Distinguished Sage
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Message 11 of 15

Re: BT breaking contract

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That contact us form goes to the forum mods own mailbox were they will take personal ownership and provide a single point of contact in the UK they are a small specialised team it may take them up to 3 working days for them to contact you personally by email or phone

They have a very good reputation in getting problems resolved
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AJMillin
Aspiring Contributor
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Message 12 of 15

Re: BT breaking contract

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Hi David,

well, I live in hope😀

regards

Jim

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AJMillin
Aspiring Contributor
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Message 13 of 15

Re: BT breaking contract

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Just a quick update.

i had a telephone call last evening from a gentleman by the name of John.

He informed me that he was taking up my case and would assist. Well, later in the evening, as if by magic, my BT Sport reappeared. That DID take me by surprise.

This most helpful chap also said that he would call again this afternoon, Wednesday 10th January. If he can resolve this contract dispute he will have accomplished more in a very short time that hours of telephone calls to numerous BT staff has done.

So far, so good.

Moderator
Moderator
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Message 14 of 15

Re: BT breaking contract

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Hi @AJMillin Thanks for taking my call earlier and just to confirm for the community this matter has been resolved to your satisfaction. The BT Sport service has been applied again (and is working) free for the next 12 months.

 

Cheers

John

 

AJMillin
Aspiring Contributor
400 Views
Message 15 of 15

Re: BT breaking contract

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I cannot thank this forum and the dedicated mod(s) enough for their assistance. In particular John.who has been magnificent throughout 

Jim

 

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