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Pointer
Beginner
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Message 1 of 2

BT cancellation

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Our B T  package runs out on 24/11/18.   We wish to cancel  and would like to know if we can cancel before this date without incurring any charges for early cancellation.

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-Richie-
Guru
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Message 2 of 2

Re: BT cancellation

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You have a few options :

 

1 - Ring BT and ask for a new promotion, just because your contracts ending doesn't mean you have to pay standard prices, discounts are available for existing customers.

2 - If you no longer require line/bb at all then ring up and cancel, 30 days notice is required, you can not switch providers while you have a pending cease on the line.

3 - If you do require line/bb then contact another provider and switch*, switching means you won't go without service.

 

* If switching make sure the date you join the new provider is on or after the 24th November, otherwise you could pay early termination charges, even if that switch is 1 day before your contract ends.