Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @mexicobart welcome to the forum and thanks for posting. I'm sorry that your original order had to be cancelled and that you are still waiting for the refund of the advance payment you made. I know that payments that are refunded can take up to 5 working days to be arrive in your bank account from when we arrange the refund. Hopefully this is already in the process of going back to your bank account. I've sent you a Private message explaining how you can contact the forum moderation team and we will be happy to check on this for you.
Check here: https://community.bt.com/t5/notes/privatenotespage
Escalate to elc,executive level complaints department send email to current ceo of bt then go to papers and small claims court of they don't return the money