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Aspiring Contributor
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Message 1 of 4

BT cannot access my account to renew

hi there this has been on going for 2 weeks now BT cannot access my account so i can renew my broardband i have phoned over 10 times and still its not neen fixed any ideas they promise to ring back and dont 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: BT cannot access my account to renew

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 4

Re: BT cannot access my account to renew

Hi @lel67

Welcome and thanks for your post!

Sorry you're having problems renewing.   Do you want to try and have a word with our >> billing live chat team << today and post back to let us know how you get on?

Cheers,

Robbie

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Aspiring Contributor
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Message 4 of 4

Re: BT cannot access my account to renew

hi there

just to let you know my problem still hasnt been resolved today no one phoned me back again spent a hour again on the phone being past to different departments think i will go with sky i cant renew with bt

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