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TheGoat
Beginner
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BT disconnected me and closed my complaint

Has anyone had a similar experience to the following...

In October I booked, postponed, then cancelled a home move (ie. I did not move in the end).

BT somehow messed up and disconnected me.

I was without service for 38 days.

BT are now saying this was not a “loss of service” but a “delayed order” and are only offering to pay £5 per day automatic compensation rather than the £8 per day for a loss of service.

I have been disputing this as I feel this position is misleading to customers who feel they are protected by automatic compensation.

I had a complaint open, but BT have not simply closed the complaint without my agreement.

Surely being disconnected under any circumstance is classed as a “loss of service” ?

What does the community think?

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