Has anyone had a similar experience to the following...
In October I booked, postponed, then cancelled a home move (ie. I did not move in the end).
BT somehow messed up and disconnected me.
I was without service for 38 days.
BT are now saying this was not a “loss of service” but a “delayed order” and are only offering to pay £5 per day automatic compensation rather than the £8 per day for a loss of service.
I have been disputing this as I feel this position is misleading to customers who feel they are protected by automatic compensation.
I had a complaint open, but BT have not simply closed the complaint without my agreement.
Surely being disconnected under any circumstance is classed as a “loss of service” ?
What does the community think?