At BT, we work with several Field Sales partners, like Money Expert, to help reach more of the community to talk about the great products and services we offer. In addition, our Field Sales agent will speak with you about what offers are available to you and your household.
We appreciate you may have some questions, so we have put together a list of FAQs to put your mind at ease and confirm that BT door-to-door sales are legit.
BT door-to-door sales: FAQs.
Does BT do door-to-door sales?
Yes, we've been successfully partnering with Field Sales partners for many years to bring specialist expertise face-to-face with Field Sales agents directly to your door. They're fully trained to check what services BT can provide and ask questions that will help understand your needs and recommend suitable packages. They'll explain everything in clear and transparent language and are on hand to answer any questions you may have. We keep it simple and work hard to help every customer get a great deal to meet their needs.
How do I check that they officially represent BT and that this is not a scam?
BT can't confirm if the person standing at your door is a genuine representative of our partners. However, we can provide you with all the information you need to make an informed decision.
- Our Field Sales agents wear a jacket with our BT and EE logos on them, as well as the name of the Field Sales partner, such as Money Expert.
- They'll carry an ID card on a lanyard. The front of the card shows the agent's name, their ID/badge number, and a photo ID.
- On the back of the card is a telephone number. Please call the telephone number, quoting the agent's ID number, to verify if the agent is genuine.
- The telephone number on the card is 01244 621 039. Standard landline charges apply
Below is an image of the ID badge that our agent will present:
And here's what they will be wearing:
What happens during a visit?
- Our Field Sales agent will knock on your door; they will show their ID and introduce themselves and who they represent.
- The agent will talk through the various products.
- It's likely they'll ask you to perform a speed test on your phone (but there's no need for our agent to touch your phone unless you need their help). They may also ask for a speed test to be completed in various locations around the house to test the strength of your current router.
- We perform a speed test to verify the currently available speeds at the property and ensure that we're helping you choose the right package for your needs.
3. If you're interested in a package, the Fields Sales agent will ask one of our BT contact centre advisors to give you a call directly to complete your order.
- To do that, the Field Sales agent will request your full name, address, telephone number, and your signature to confirm you've given consent for a BT contact centre advisor to call you – the advisor will typically call straight away (generally within five minutes).
4. Once you have received the call, the Field Sales agent no longer needs to be present, so will leave your property.
Do you take my personal details?
The Field Sales agents do not place the orders themselves. At no point does the Field Sales agent need to take any cash, bank, or card details since they can't process our sales directly. Instead, they will arrange for our BT call centre to give you a direct call.
- To do this, the Field Sales agent will ask you to provide a few contact details (name, address, telephone number, and your signature to consent for a BT contact centre advisor to call you directly). The BT call centre advisor will call you back within a few minutes.
- You have our promise that neither BT nor our Field Sales partners will use your details for marketing or any other purposes without your prior consent. For more info on how we handle your personal data, please read our Privacy Policy, which you can access via this link: BT's Privacy Policy.
Do I have to invite the agent into my house?
No, it's not necessary. Although we don't need to enter your property, you're welcome to invite the agent in if you want to. The agents are more than happy to talk to you on your doorstep. They will need to leave the property once the BT call centre advisor has called you back, which normally happens within a few minutes.
Do I need to pay cash or give the Field Sales agent any bank/card details?
No, not at all. You won't ever need to give cash, bank, or card details to the Field Sales agent.
If you decide to go ahead with a purchase, the BT call centre advisor will ask you to provide your bank details to set up a Direct Debit for your new account.
Who do I speak to if I need to give feedback about my visit?
Contact BT for help and support; We have a range of ways you can get in touch. Please quote 'door-to-door' when calling.
From a BT or EE mobile: 150
From the UK: 0800 800 150
From outside the UK: +44 150 174 7714
Monday to Friday 8 am - 9 pm
Weekends and bank holidays 8am - 8 pm
You can also raise a complaint by post.
We aim to respond to complaints within 28 days. It might take longer.
Include your phone number, email address and BT account number, if you have one.
Send your complaint to:
BT plc
PO Box 334
Sheffield
S98 1BT
What do I do if I suspect fraud?
Contact BT for help and support as soon as possible.
We have a range of ways you can get in touch. Please quote 'door-to-door' when calling. The BT contact centre advisor can search for ‘door-to-door’ on our internal systems to provide you with all the information you may need.
From a BT or EE mobile: 150
From the UK: 0800 800 150
From outside the UK: +44 150 174 7714
Monday to Friday 8 am - 9 pm
Weekends and bank holidays 8 am - 8 pm
What if I change my mind about my order after the visit?
Please follow the cancellation procedures outlined in your order confirmation email if you change your mind or would like to amend your order.
