I am moving to an area not covered by fibre, and BT is not interessted in providing a solution (please see my other thread). Threrfore I am forced to terminate my BT account. The problem is I pay 3 months in advance (like the most of BT customers) and the latest bill (payable in 3 days time) is up to beginning of May, whilst the termination date is in March. This means that I will have to pay for almost two extra months and over £100 after I leave BT.
I know that BT is supposed to refund this amount, but we are in the process of moving and every penny counts. Also I don't know how efficient they are in refunding overpayments.
Is it possible to have this bill changed to reflect the termination date?