cancel
Showing results for 
Search instead for 
Did you mean: 
Sonofploppy
Beginner
186 Views
Message 1 of 4

BT have Wrong Postcode

BT have the wrong postcode for my address and try as I may I cannot change it through 'My BT'. I am changing provider but they can't/won't proceed until BT, and I presume Openreach, have the 'correct' postcode (Which is wrong!) I have had two online chats with BT customer service people who both assured me they would change it but as yet to no avail. The postcode on the BT database is one digit out from the correct one on Royal Mail. Any help greatly appreciated!

0 Ratings
Reply
3 REPLIES 3
Moderator
Moderator
149 Views
Message 2 of 4

Re: BT have Wrong Postcode

@Sonofploppy Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

0 Ratings
Reply
Sonofploppy
Beginner
126 Views
Message 3 of 4

Re: BT have Wrong Postcode

Thanks Neil. 

0 Ratings
Reply
Moderator
Moderator
105 Views
Message 4 of 4

Re: BT have Wrong Postcode

Hi @Sonofploppy Thanks for sending over your details. I've checked and when you called in a few days ago the adviser has already contacted Openreach for you to get the records updated. This should be completed within the next 7-10 days and they will be in touch to let you know when it's fixed.

Cheers
John

0 Ratings
Reply