I signed up for a broadband package by following a link via moneysavingexpert.com. I was promised a £70 reward card (on the BT sign up page) that I had to claim after my service was activated. I've followed the link it now says I have no reward to claim. This seems to be quite common having seen some posts on this community. Does anyone who has been in a similar situation know of any tips on how to solve please?
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this may help
10th july to soon to claim
Ok, you do need to wait until 14 days after the service is activated to claim so try again after then
Thanks for your answer, appreciated. It said after my service had been activated when I signed up. I don't remember it saying anything about having to wait 14 days. But thank you.
I don't remember it saying anything about having to wait 14 days.
It doesn't. On the web page you log into to claim the cards, it only says you have to wait until your service is active. I learned about the '14 day cooling off period' wait on here.
I've now waited beyond 14 days. The system is still not allowing me to claim.
Thank you for posting, I'm sorry you haven't been able to claim your BT Reward Card. If you send me your details, I'll be able to help.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
ive also just subscribed to BT, my broadband is up and running but there’s no rewards showing, yet I definitely signed up For a package with a rewards cards included....please contact me BT Asap