cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
125 Views
Message 1 of 4

BT illegally charging

Why are BT still charging me £4 a month since I stopped my Broadband in late 2018? I managed to get reimbursed about 6 months ago and a promise to cancel the Direct Debit. Well they haven’t reimbursed me or cancelled it, and are still charging me. Is this not immoral? What can I do please short of taking BT to court?

Helal Stephan

Maidenhead

 

0 Ratings
Reply
3 REPLIES 3
Highlighted
Distinguished Sage
Distinguished Sage
115 Views
Message 2 of 4

Re: BT illegally charging

@Helalstephan 

You should be able to cancel the direct debit yourself via your bank, meanwhile..

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Highlighted
107 Views
Message 3 of 4

Re: BT illegally charging

Thank you. 

0 Ratings
Reply
Highlighted
Moderator
Moderator
78 Views
Message 4 of 4

Re: BT illegally charging

Hi @Helalstephan welcome to the forum and sorry that this was not fixed correctly 6 months ago. I've sent you a Private Message with details on how to contact the Mod team and we will be happy to get this corrected for you.

cheers
John

 

0 Ratings
Reply