You cannot cancel without paying full cancellation charges, now that your service is activated. You need to give BT chance to fix the problem.
You need to report the problem to BT, and they will arrange for a visit.
Welcome to the community and thanks for your post.
I am so sorry to hear about the problems you are having. It sounds like you are having a nightmare with this.
Please send me in your details using the "Contact The Mods" link found in my profile and I will take it from here.
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I keep quoting this clause from the T&Cs for BT Broadband:-
Using the service