I recently placed an upgrade order for Infinity 2. I've had various order emails come through,
engineer date, homehub 5 delivery date and so on. BT then called to say Openreach had not confirmed the order and they would chase it.
3 days later they rang to say they could not attend on the date I selected but they
could come 2 days later - no problem with that.
I logged into 'My BT' 2 days later and found no trace of the order at all. Checked the order tracker and
it said order cancelled.
Not impressed with this, I called BT to see what was going on. Apparently there was an issue with the exchange but I could place an order for the 3rd of Feb.
I have just checked the new order again and it is saying 'order cancelled'. Logged into MyBT to upgrade my
internet to Infinity 2 and despite the checker saying 80Mb is available, it will not allow me to upgrade now.
Could you clarify what the problem is here?
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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Thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.