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stephen1
Aspiring Contributor
1,736 Views
Message 1 of 4

BT loyal customer offer

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Hi,

Anyone else had this?

Logged onto MyBT and see, 'to reward you for being a loyal BT customer we offer you this broadband update'.

Seems a good deal so click to accept the offer, after filling in details etc and getting to the last page to finalize the deal only to be told we cannot have the offer because, guess what, we are an existing BT customer.

What kind of deal is this, you have to be an existing customer to see the deal!!!!

No wonder BT have a poor record apart from their slow fibre broadband, ours is now 2meg upload at best for the third time in as many years, goes upto 75 when fixed.

Unhappy customer Steve.

3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
1,730 Views
Message 2 of 4

Re: BT loyal customer offer

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try phoning the options team 0800800030 and see what they will offer/you negotiate to renew your contract  if you don't like it don't take it   try again in few days and get different advisor

If you are having problems with your connection then post your router stats to start with



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-Richie-
Guru
1,730 Views
Message 3 of 4

Re: BT loyal customer offer

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Speak to the loyalty team on 0800 800 150 and explain the offer, they might ask to see evidence, if Loyalty can't help then the Easy Assist team can replicate online orders.

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Kilgeever53
Contributor
578 Views
Message 4 of 4

Re: BT loyal customer offer

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This does not address the essential issue.
The online offers, on a number of occasions have been ill prepared.
Contacting staff on the 'phone may look at an individual case but that's delaying/dodging the problem.
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