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rustyzcom
Beginner
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Message 1 of 8

BT mobile reward not received

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Hello, Can you help please.  I have been a BT customer now since late december 2017. I was entitled to a reward card for broadband which was received. However my £100 BT reward card for MOBILE has never been received despite several requests, incidents, complaints, despite each time being confirmed as due and promised within 30 days. Could you look into this please. Cheers Russell

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: BT mobile reward not received

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Welcome to this user forum. @rustyzcom 

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 8

Re: BT mobile reward not received

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Hi @rustyzcom  welcome back to the forum and sorry to hear that you have not received one of your reward cards. I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Moderator
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Message 4 of 8

Re: BT mobile reward not received

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Hi @rustyzcom  thank you for sending over your details. I have raised this with this promotions team and will have an update for you early next week.

Cheers
John

Community ModeratorJohnC
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Moderator
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Message 5 of 8

Re: BT mobile reward not received

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Hi @rustyzcom  the promotions team have got back to me to confirm they have ordered the reward card for your BT Mobile order. The card will be with you within the next 30 days. Please post back and let me know that you receive it ok within this timescale.

Cheers
John 

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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rustyzcom
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Message 6 of 8

Re: BT mobile reward not received

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Thanks John

Will do

Fingers crossed.

Regards

Russell

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rustyzcom
Beginner
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Message 7 of 8

Re: BT mobile reward not received

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Hello,

Reward card arrived ok.  Thanks very much for your help.

Kind Regards

Russ

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Moderator
Moderator
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Message 8 of 8

Re: BT mobile reward not received

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Hi @rustyzcom that's great thanks for posting back, I'll let @JohnC2 know that its arrived with you. Sorry about the delay and I hope you enjoy spending your reward on something nice Smiley Very Happy

Community ModeratorNeilO
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