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MrP
Aspiring Expert
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Message 1 of 5

BT not charged for landline calls to mobile this month?

I have "BT Anytime Calls", which includes "free" calls to other landlines. Calls to mobile have always been charged extra (and rather expensive I must say).

However, this month I don't appear to have been charged for calling mobile numbers either? I only made 5 calls to mobile numbers (from landline), totalling less than 15 minutes. In past months I have been charged for these type of calls. This month the bill simply shows £0.000

This is great, at last mobile numbers are included! However, I can't find anything to suggest that this has changed. All documents online suggest mobile numbers are billed and are not inclusive of the "BT Anytime Calls" package(s).

So, what's the explanation?

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4 REPLIES
Moderator
Moderator
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Message 2 of 5

Re: BT not charged for landline calls to mobile this month?

Hi @MrP  Mobile calls are still chargeable on the Unlimited Anytime Calls package. 

It may be that the calls to mobiles you made were made to BT Mobiles. Customers who have, or order Unlimited Anytime Calls (UAC) will be able to use their home phone to make 1000 free minutes to BT Mobile excluding BT Business Mobile.

Cheers
John

 

Community ModeratorJohnC
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MrP
Aspiring Expert
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Message 3 of 5

Re: BT not charged for landline calls to mobile this month?


@JohnC2wrote:

... Customers who have, or order Unlimited Anytime Calls (UAC) will be able to use their home phone to make 1000 free minutes to BT Mobile excluding BT Business Mobile. 


Ah, that's interesting, I did not know that. But where is that actually documented? No mention of calls to "BT Mobiles" is mention on the "Unlimited Anytime Calls" page you link to, or anywhere that I can find?

However, I know that one of the calls on my bill is to an O2 number and another is on EE - yet both of these are billed as £0.000. Although EE appears to be owned by BT these days, is EE considered "BT Mobile"?

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conrad
Recognised Expert
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Message 4 of 5

Re: BT not charged for landline calls to mobile this month?

@MrP See this phone tariff pdf- info is  under UK Calling Plans & Popular Call Prices    http://www.productsandservices.bt.com/assets/pdf/BT_PhoneTariff_Residential.pdf

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Moderator
Moderator
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Message 5 of 5

Re: BT not charged for landline calls to mobile this month?

Hi @MrP thanks for posting back and I've highlighted this information is missing from that link so that it may get updated. Questions about free calls to BT Mobiles with Unlimited Anytime Calls does explain the calls to BT Mobile from your landline on the Anytime Calls and answers your question about EE.

I'm afraid that if the calls were not to BT Mobiles then I can't explain why you have not been charged unless there has been a fault with the billing information for some networks.

Cheers
John

Community ModeratorJohnC
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