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Message 1 of 3

BT phone line needs moving due to extension

Hello, does anyone know who or what I need to do with regards to disconnecting and moving of a BT line as it currently runs through a wall and under floor of a wall and floor that is being knocked down and demolished for an extension re build. I can’t find the answer or anything obvious to the answer in good old Google. Thanks in advance!

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Message 2 of 3

Re: BT phone line needs moving due to extension

Hi @JennaKirby84   You simply need to contact your telephone provider. If it is BT then dial 150 and they will make arrangements with Openreach for you.

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Re: BT phone line needs moving due to extension

If it's internal work only, you can ask for a socket move of the NTE, costs around £130 I think.
If it's external work, you need to contact Openreach and request a quote, see Altering Our Network 

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