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Message 1 of 18

BT price increase

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Its been online and on the BBC and on the Martin Lewis Money Show. That BT are to put their prices up at the end of March but the increase in prices will be far more than last year.

Dont mid a price rise as long as its not to much but with other bill also set to rise again in April. This BT price rise if it is by as much as they say not really not good.

The now I on a deal for FTTC 2 for the price of FTTC 1 as the price was 14 months ago. I know my price will go a little.

When will BT be sending out letters or emails to let there customers know.

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Message 2 of 18

Re: BT price increase

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@neywrote:

When will BT be sending out letters or emails to let there customers know.


They'll be sent out in batches to manage the inbound calls, sending all at once could see everyone making contact at the same time, terms state you need to be given 30 days notice, so plenty time as the change starts at the end of March.

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Message 3 of 18

Re: BT price increase

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Yep, the news articles seem to be saying that BT prices will be going up by 9.3%, which I'm assuming will be made up of a CPI figure of 5.4% with their extra 3.9% on top??????

When COVID led to the economy tanking and their new policy of increasing prices once a year by CPI in effect meaning folks bills would be going up by virtually nothing, we could all see why BT and other companies were quick to change the rules and stick their extra 3.9% on top.....so they could have a proper increase.  However, now the economy is recovering rapidly and sending inflation (and CPI) much higher than the norm, why are they not as quick to then change the rules back and remove this extra 3.9% extra????  Is an increase of 5/6% not enough??  Keeping the extra 3.9% on top just seems like blatant profiteering.

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Message 4 of 18

Re: BT price increase

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Nick Lane, BT’s MD of Consumer Customer Services, said:

“Price rises are never popular, but are sometimes a necessary part of business, if we’re to keep up with the rising costs we face and ensure we can continue to deliver a brilliant network experience as customers usage of data grows month on month. We’ve thought long and hard about how we make sure that any pricing changes are predictable, clear, and not unfairly focussed on our existing customers, but reflected in our new prices too.

Two years ago, we decided to change the way we implemented price changes. Instead of unexpected, and inconsistent price changes throughout the year, we introduced a single contracted price rise, that would happen annually from 31 March, and would reflect the rising costs to the business, and inflation – measured at CPI, and for those who’ve joined since July last year, CPI+ 3.9%.

With CPI being announced today at 5.4%, most of our customers will see an increase of 9.3%, which means for the average customer a monthly increase of £3.50.

These changes won’t be for all our customers, however. For our financially vulnerable customers on BT Home Essentials, BT Home Phone Saver and BT Basic, we will be leaving their prices as they are.

We’ll soon start writing to our customers, letting them know clearly what this year’s changes will mean for them. We’ll also be explaining why this year’s increase is necessary, allowing us to continue to offer our customers the best and most reliable connection on our networks, with the latest technologies and brilliant UK based service – and all in the most sustainable way.”

“We continue to work hard for our customers. We hope that by investing for the future; in our brilliant networks to meet the continuing increase in demand; in delivering the best experience for our customers through innovative products and brilliant service; and in sustainable ways of working, we will all benefit,”

 

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Message 5 of 18

Re: BT price increase

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I thought the T&C contained the wording 

"Whatever the reason for the change, we'll give you as much notice as we can"

So batching the notifications over a long timeframe  would not be in line with that statement.

 

 

 

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Message 6 of 18

Re: BT price increase

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It's January 21st, any price change takes effect from end of March I believe, plenty of time for the notice to be sent

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Message 7 of 18

Re: BT price increase

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Whatever the reason for the change, we'll give you as much notice as we can

is a fairly clear statement  

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Message 8 of 18

Re: BT price increase

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@zulu17 wrote:

is a fairly clear statement  


No, its very vague.

As much notice as we can could mean the day before.

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Message 9 of 18

Re: BT price increase

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@Thom77 wrote:

However, now the economy is recovering rapidly and sending inflation (and CPI) much higher than the norm, why are they not as quick to then change the rules back and remove this extra 3.9% extra????  Is an increase of 5/6% not enough??  Keeping the extra 3.9% on top just seems like blatant profiteering.


So you would be happy with 3.9% increase if inflation was zero but not happy with 3.9% on top of inflation which is exactly the same increase.

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Message 10 of 18

Re: BT price increase

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I assume you must be happy with a near 10% increase? 

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