Nick Lane, BT’s MD of Consumer Customer Services, said:
“Price rises are never popular, but are sometimes a necessary part of business, if we’re to keep up with the rising costs we face and ensure we can continue to deliver a brilliant network experience as customers usage of data grows month on month. We’ve thought long and hard about how we make sure that any pricing changes are predictable, clear, and not unfairly focussed on our existing customers, but reflected in our new prices too.
Two years ago, we decided to change the way we implemented price changes. Instead of unexpected, and inconsistent price changes throughout the year, we introduced a single contracted price rise, that would happen annually from 31 March, and would reflect the rising costs to the business, and inflation – measured at CPI, and for those who’ve joined since July last year, CPI+ 3.9%.
With CPI being announced today at 5.4%, most of our customers will see an increase of 9.3%, which means for the average customer a monthly increase of £3.50.
These changes won’t be for all our customers, however. For our financially vulnerable customers on BT Home Essentials, BT Home Phone Saver and BT Basic, we will be leaving their prices as they are.
We’ll soon start writing to our customers, letting them know clearly what this year’s changes will mean for them. We’ll also be explaining why this year’s increase is necessary, allowing us to continue to offer our customers the best and most reliable connection on our networks, with the latest technologies and brilliant UK based service – and all in the most sustainable way.”
“We continue to work hard for our customers. We hope that by investing for the future; in our brilliant networks to meet the continuing increase in demand; in delivering the best experience for our customers through innovative products and brilliant service; and in sustainable ways of working, we will all benefit,”
