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ami1
Beginner
429 Views
Message 1 of 4

BT reward Card claim problem

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Hello,

I've  signed up for BT  broadband on the 28 dec. 2020, the service went live on the 29th Jan. 2021.

I was sent e-mail with link for the award claim, when i log on to my account  via the link  i get the massage 'you have no award to claim'.

I have been in touch with BT customer service and was told that a i will receive  e-mail to resolve, so far no follow up.

Appreciate any help you  can provide.

Thank you

 

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3 REPLIES 3
JohnC2
Moderator
Moderator
382 Views
Message 2 of 4

Re: BT reward Card claim problem

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Hi @ami1, welcome to the forum and sorry you can't claim your reward card. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you with this.

cheers

John

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ami1
Beginner
371 Views
Message 3 of 4

Re: BT reward Card claim problem

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Thanks John,

I've sent you required details.

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ami1
Beginner
306 Views
Message 4 of 4

Re: BT reward Card claim problem

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With the help of Moderator's, it's  resolved.

I've been issued with £80 gift card.

Thank you very much

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