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Beckat
Beginner
673 Views
Message 1 of 3

BT reward card not received and 30 days has elapsed since claiming

Hi,

I applied for a BT reward Mastercard and was told it was dispatched on the 28th March, to arrive 30 days after that. I still have not received the card. Emails to the helpline have been ignored. Please could someone look into this for me?

Thanks, 

B

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2 REPLIES 2
NeilO
Moderator
Moderator
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Message 2 of 3

Re: BT reward card not received and 30 days has elapsed since claiming

Hi @Beckat thanks for posting, I'm sorry your reward card has not arrived. We'll be able to get this looked into if you send in your details on the 'click here to contact the mods' link. You can find the link by clicking on my username.

Thanks

Neil

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JohnC2
Moderator
Moderator
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Message 3 of 3

Re: BT reward card not received and 30 days has elapsed since claiming

Hi @Beckat thanks for sending over your details. I've checked with the promotions team and they have apologised for the delay. They have confirmed the reward card has been arranged and should be with you within the next 10 working days. 

Post back and let us know when you receive it.

Cheers
John

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