sorry to do this here again but both previous times this was the quickest and most effective way.
I took out another reward card offer of £50 for upgrading my broadband package.
I received an email confirmation fairly quickly to say that it was on its way.
that was about 2 weeks ago and I haven’t received anything.
when one of the mods get chance, could they look into this for me please.
What date did your new service start?
Reward cards sent as part of a regrade are sent automatically, once outside the 14 day it should arrive within 30 days.