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Lattridge84
Beginner
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Message 1 of 2

BT reward card not received despite email confirmation.

Hello,

sorry to do this here again but both previous times this was the quickest and most effective way.

I took out another reward card offer of £50 for upgrading my broadband package.

I received an email confirmation fairly quickly to say that it was on its way. 

that was about 2 weeks ago and I haven’t received anything.

 

when one of the mods get chance, could they look into this for me please.

 

regrads

 

Liam

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT reward card not received despite email confirmation.

What date did your new service start?

Reward cards sent as part of a regrade are sent automatically, once outside the 14 day it should arrive within 30 days.