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Kevafc85
Beginner
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Message 1 of 5

BT reward card

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Hi, I just activated my BT broadband and was giving an email beforehand that I would be getting a BT reward card, so I tried to claim my reward tonight and getting a message saying no rewards to claim.. any ideas why ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: BT reward card

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@Kevafc85 

You will need to wait at least 14 days after your service was activated.

This is to ensure you are outside of the cancellation period.

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Kevafc85
Beginner
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Message 3 of 5

Re: BT reward card

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Oh the reason I asked was because I got this email when I ordered my service.. Just a little something on us to say thanks.

 

You can claim your reward once your broadband's up and running. When it is, click the link below and log in with your BT id 

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: BT reward card

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This is the information about the card.

https://www.bt.com/manage/bt-reward-card/

The delay is to stop people claiming, then cancelling their service.

Kevafc85
Beginner
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Message 5 of 5

Re: BT reward card

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Oh right that's alright then thanks for the reply 👍

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