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Stuey70
Beginner
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Message 1 of 9

BT reward card

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Hi hope someone can help me. Very frustrated now. Started BT reward card claim on 21/04/18 thought that was easy until after 3 attempts of supposedly of being sent still not arrived. Any help will be gratefully accepted.
Many thanks
Stuey70
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8 REPLIES 8
Moderator
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Message 2 of 9

Re: BT reward card

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@Stuey70 Sorry about that, we'll be able to help you get the reward card. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Stuey70
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Message 3 of 9

Re: BT reward card

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Form says add url link. What is this?
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Message 4 of 9

Re: BT reward card

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@Stuey70 it's the webpage address that's on the top of your browser.  In this instance its 

https://community.bt.com/t5/Bills-Packages/BT-reward-card/m-p/1865822#M99995

Community ModeratorNeilO
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Message 5 of 9

Re: BT reward card

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@Stuey70 Thanks for sending over your details, your card should have arrived by now so I've raised this with the rewards team and as soon as they update me I'll get back in touch with you.

Community ModeratorNeilO
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darrenr400
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Message 6 of 9

Re: BT reward card

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Hello

 

You are as me, one of thousands of people trying to get our rewards; thousands of people have been trying to get them as far back as a year ago.  Please call BT and ask to register a complaint, which will raise a specific case and you will get s person dedicted to sorting it out.  it is the only way to get BT to act.  Also I am going to OFCOM and i encourage you to do the same. BT have a major problem with these rewards and only action by people like you and me are going to force them to honour their promises.

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Stuey70
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Message 7 of 9

Re: BT reward card

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Thanks for your advise. I have someone looking into at the moment. If nothing happens I will be taking it all the way.
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Stuey70
Beginner
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Message 8 of 9

Re: BT reward card

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Hooray. Card has arrived and am now using it. Thanks for your help you were a god send. Many thanks
Stuart.
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Message 9 of 9

Re: BT reward card

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Hi @Stuey70 Good news and I'll let @NeilO know that you have now got the reward card ok and he can close his case.

cheers
John

Community ModeratorJohnC
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