Solved! Go to Solution.
@Stuey70 Sorry about that, we'll be able to help you get the reward card. Please use the 'click here to contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
You are as me, one of thousands of people trying to get our rewards; thousands of people have been trying to get them as far back as a year ago. Please call BT and ask to register a complaint, which will raise a specific case and you will get s person dedicted to sorting it out. it is the only way to get BT to act. Also I am going to OFCOM and i encourage you to do the same. BT have a major problem with these rewards and only action by people like you and me are going to force them to honour their promises.