I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Hi @raven19702018 Sorry you are experiencing a problem trying to activate your reward card. I'm sure that the activation code will be sent ok but I would like to check the email address is registered correctly so that you receive it. I've sent you a Private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage
Thanks for taking my call this morning. As agreed I've sent a request on your behalf to get the code sent to your email address. Once you receive this please update the thread for me.