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stoenec1
Beginner
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Message 1 of 1

BT reward expired before 3 months after installation date.

Hi!

 

I've had my BT service up and running from the 31st of January 2020.

When I've signed up I was offered a £90 reward card.

I forgot about it until today - 22nd of April 2020 - and I wanted to claim the reward.

For some reason it's  saying that it expired on the 15th of April which is sooner than the 3 months stated in the terms and conditions. 

"For BT Broadband customers: You can only claim your BT Reward Card once your broadband is installed - you have 3 months from this date to claim. After 3 months your claim will expire and you will no longer be able to claim. Once claimed you have a year to spend the balance."

 

Could anyone please advise what to do in this case?

 

Thanks!

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