I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Thanks for your post and welcome back!
Sorry for the problems you're having claiming for the £150 prepaid Mastercard & £50 cashback cheque that was included in the offer you signed up for.
The community won't be able to help with this so you can send us over your details and we will give you a hand from here. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.