cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Nick7
Aspiring Contributor
989 Views
Message 1 of 12

BT rewards card

Go to solution

I moved to BT broadband at the end of November activated on the 5th december. I was supposed to get a bt rewards card but whenever I try to claim it via the link on a email it tells me no rewards available on my account. Any help appreciated.

0 Ratings
Reply
11 REPLIES 11
Keith_Beddoe
Distinguished Sage
Distinguished Sage
989 Views
Message 2 of 12

Re: BT rewards card

Go to solution

@Nick7 

Did you place your order online?

0 Ratings
Reply
Nick7
Aspiring Contributor
980 Views
Message 3 of 12

Re: BT rewards card

Go to solution

Yeah ordered online.

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
975 Views
Message 4 of 12

Re: BT rewards card

Go to solution

@Nick7 wrote:

Yeah ordered online.


You would not be able to claim until you are out of your cancellation period, which is 14 days after your service was activated, which is today.

Try again later today, and see if you can now claim.

https://www.bt.com/manage/bt-reward-card/

If you cannot claim, then please post back here.

 

 

0 Ratings
Reply
Nick7
Aspiring Contributor
966 Views
Message 5 of 12

Re: BT rewards card

Go to solution
Ok thanks for your help I will check again later today.
0 Ratings
Reply
Nick7
Aspiring Contributor
921 Views
Message 6 of 12

Re: BT rewards card

Go to solution
I have checked again today however I still have nothing available to claim. Any ideas....
0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
919 Views
Message 7 of 12

Re: BT rewards card

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
PaddyB
Moderator
Moderator
907 Views
Message 8 of 12

Re: BT rewards card

Go to solution

Hi @Nick7,

Welcome to the Community and thank you for posting.

I'm sorry you haven't been able to claim your reward card. If you send me your details I'll be able to get this investigated.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

0 Ratings
Reply
Matt-S
Moderator-Retired
832 Views
Message 9 of 12

Re: BT rewards card

Go to solution

Hi @Nick7,

Thanks for taking the time to send in your account information. 

I have raised a request to our Rewards Card team to have the card manually issued. It can take this team a few days to pick up these cases but I will let you know as soon as I hear back from them.

Thanks

Matt

0 Ratings
Reply
Nick7
Aspiring Contributor
816 Views
Message 10 of 12

Re: BT rewards card

Go to solution
Thanks all for your help
0 Ratings
Reply