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Kheath91
Beginner
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Message 1 of 7

BT rewards for mobile contract

I have had my new mobile contract for approx a month now and have received nothing in regards to the BT rewards card and the free Samsung tablet I was told I would receive for taking out the mobile contract. Is there anyway I can check the progress or my actual eligibility for said gifts in case I was mistaken?

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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: BT rewards for mobile contract

@Kheath91 

You need to claim the reward, its not paid automatically.

https://www.bt.com/manage/bt-reward-card/

The email for the free gift claim, will be sent 30 days after your SIM card was activated.

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Moderator
Moderator
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Message 3 of 7

Re: BT rewards for mobile contract

Hi @Kheath91 welcome to the community and thanks for posting, what date did your order complete?

Community ModeratorNeilO
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Kheath91
Beginner
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Message 4 of 7

Re: BT rewards for mobile contract

Spoiler
June 15th I believe. 

 

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Moderator
Moderator
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Message 5 of 7

Re: BT rewards for mobile contract

Hi @Kheath91 thanks for posting back. If you are still unable to claim your reward card please complete Chase My Reward Card and the reward card team will help you with this.

In relation to the Samsung tablet free gift would you let me know what phone you ordered and I'll look into this offer for you.

cheers
John

Community ModeratorJohnC
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Kheath91
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Message 6 of 7

Re: BT rewards for mobile contract

A Samsung S9

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Moderator
Moderator
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Message 7 of 7

Re: BT rewards for mobile contract

Hi @Kheath91 thanks for confirming that, I've checked the details of the offer and I'm afraid the Samsung tablet gift was only available for customers who ordered a Samsung S10e, S10 or S10+ handset on a 6GB or above plan between the 31st of May and 28th of June.  

Community ModeratorNeilO
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