BT sport HDR

[Beany31]

So as above I’m on the entertainment extra package and still nO access to ultimate through the app which I thought I’d get with this package and as advised on the phone

😞

[SpiderPig]

@Beany31

If you access the BT Sport App via a mobile device do you see the HDR logo if you go to watch the live game on BT Sport 1 at the moment? (Everton v Chelsea)

SP

[Beany31]

No HDR logo on Samsung, Xbox one x.

and channel just BT sport 1 HD. 

shame as their twitter team also stated when I placed my order after checking this thread, I’d be able to access BT ultimate through the app 

[Matt-S]

Hi @Beany31,

Welcome back to the Community, sorry to hear you are still having problems watching HDR.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

[Beany31]

Thank you have messaged 

[RobbieMac · Accepted solution]

Hi @Beany31,

Thanks for taking the time to chat with me again today.

I'm sorry for the problems you had viewing the BT Sport content on 4K/HDR.  There was an issue in the background which I got corrected and I am really pleased that everything is sorted out now.  I'll go ahead and close this off from here now as agreed.

All the best,

Robbie