So as above I’m on the entertainment extra package and still nO access to ultimate through the app which I thought I’d get with this package and as advised on the phone
😞
If you access the BT Sport App via a mobile device do you see the HDR logo if you go to watch the live game on BT Sport 1 at the moment? (Everton v Chelsea)
SP
No HDR logo on Samsung, Xbox one x.
and channel just BT sport 1 HD.
shame as their twitter team also stated when I placed my order after checking this thread, I’d be able to access BT ultimate through the app
Hi @Beany31,
Welcome back to the Community, sorry to hear you are still having problems watching HDR.
I've sent you a Private Message with details on how you can get in contact with the mod team.
Thanks
Matt
Thank you have messaged
Hi @Beany31,
Thanks for taking the time to chat with me again today.
I'm sorry for the problems you had viewing the BT Sport content on 4K/HDR. There was an issue in the background which I got corrected and I am really pleased that everything is sorted out now. I'll go ahead and close this off from here now as agreed.
All the best,
Robbie