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Aspiring Contributor
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Message 11 of 16

Re: BT sport HDR

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So as above I’m on the entertainment extra package and still nO access to ultimate through the app which I thought I’d get with this package and as advised on the phone

 

😞

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Contributor
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Message 12 of 16

Re: BT sport HDR

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@Beany31

If you access the BT Sport App via a mobile device do you see the HDR logo if you go to watch the live game on BT Sport 1 at the moment? (Everton v Chelsea)

SP

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Aspiring Contributor
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Message 13 of 16

Re: BT sport HDR

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No HDR logo on Samsung, Xbox one x.

and channel just BT sport 1 HD. 

shame as their twitter team also stated when I placed my order after checking this thread, I’d be able to access BT ultimate through the app 

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Moderator
Moderator
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Message 14 of 16

Re: BT sport HDR

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Hi @Beany31,

Welcome back to the Community, sorry to hear you are still having problems watching HDR.

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

 

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Aspiring Contributor
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Message 15 of 16

Re: BT sport HDR

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Thank you have messaged 

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Moderator
Moderator
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Message 16 of 16

Re: BT sport HDR

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Hi @Beany31,

Thanks for taking the time to chat with me again today.

I'm sorry for the problems you had viewing the BT Sport content on 4K/HDR.  There was an issue in the background which I got corrected and I am really pleased that everything is sorted out now.  I'll go ahead and close this off from here now as agreed.

All the best,

Robbie

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