So as above I’m on the entertainment extra package and still nO access to ultimate through the app which I thought I’d get with this package and as advised on the phone
No HDR logo on Samsung, Xbox one x.
and channel just BT sport 1 HD.
shame as their twitter team also stated when I placed my order after checking this thread, I’d be able to access BT ultimate through the app
Thanks for taking the time to chat with me again today.
I'm sorry for the problems you had viewing the BT Sport content on 4K/HDR. There was an issue in the background which I got corrected and I am really pleased that everything is sorted out now. I'll go ahead and close this off from here now as agreed.
All the best,