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Aspiring Contributor
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Message 1 of 5

BT sport charges

Hi

I clicked the beginning of lockdown to pause BT sport charges but looks like I'm still getting charged for it!! It also says that it will roll over til June if still no sport available!! Why am I still getting  charged😡

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4 REPLIES 4
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Moderator
Moderator
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Message 2 of 5

Re: BT sport charges

Hi @Shaz64 sorry about that, when you filled in the BT Sport credit claim did you get an email confirming the credit would be applied?

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Aspiring Contributor
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Message 3 of 5

Re: BT sport charges

Hi

Originally we spoke to an advisor about another issue and it was put into my account they said as a credit. Then a few weeks later I clicked on it online but didn't have an e mail.

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Aspiring Contributor
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Message 4 of 5

Re: BT sport charges

Just double checked and I had an email on March 21st but doesn't show on my bill/account and pretty sure it's an ongoing refund/non payment until sport resumes.

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Moderator
Moderator
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Message 5 of 5

Re: BT sport charges

Hi @Shaz64,

Thank you for posting back. If you send me your details, I'll be able to check this for you.

I've sent you a PM with details on how to contact the Mod team.

Thanks

PaddyB

 

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