cancel
Showing results for 
Search instead for 
Did you mean: 
Ebrey
Beginner
285 Views
Message 1 of 5

BT sport

Go to solution

What is going on.? I did not order BT Sport I do not want bt Sport. But 3 payments of £5 have been taken from my DDebit. I have sent 2 Complaint emails to BT Have had auto response of a reply in 48hrs or max 96 hrs..... Guess what I have had no further response from them. What an organisation. I am not in contract so will probably cancel  sevice and go somewhere else that has a proper customer relations policy.

Brian

0 Ratings
4 REPLIES 4
Distinguished Guru
Distinguished Guru
256 Views
Message 2 of 5

Re: BT sport

Go to solution

Hi Ebrey -

 

Are you aware of this page and contact -

 

http://btsupport.custhelp.com/app/answers/blank/a_id/53696/?s_cid=con_FURL_btsportreferral

 

and their is an Ofcom statement which also links to above BT page

 

http://consumers.ofcom.org.uk/news/bt-sport-customer-advice/

0 Ratings
Ebrey
Beginner
233 Views
Message 3 of 5

Re: BT sport

Go to solution

Hi. Many thanks for prompt reply. I will try that.

Cheers

Ebrey

0 Ratings
Ebrey
Beginner
207 Views
Message 4 of 5

Re: BT sport

Go to solution

Hi I thought I would update you. Prior to trying the link above I had another address given me. 

   hlcopenreach@openreach.co.uk  I left message on this address and within 4 hours got a tele call from helpfull young Irish fella. Explained prob and he said my D. Debit for next month would revert back to original amount and I would be refunded in full the Sport Package deductions. What a solution. Might help many others.

Regards

Brian

0 Ratings
Highlighted
Seraph
Contributor
178 Views
Message 5 of 5

Re: BT sport

Go to solution

Interesting; the "hlc" at the beginning of the email address is high level complaints

 

0 Ratings