BT virtual card never arrived

[nunopere]

The bt virtual card that was part of the contract agreement never arrived despite the phone calls to BT support I'm still waiting for it (more than 4 month), I would like to know if there is any option before I contact ofcom to make a complain? Think this is unacceptable.

Thanks

Regards

[Katie_B · Accepted solution]

Hello @nunopere. 

Thanks for coming here. 

I have popped you over a private message to gather more information. 

Katie