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Beginner
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Message 1 of 10

BTCOM or AJM Reference

Hi - I'm a new BT Mobile sign-up and have been having problems with my Topcashback for taking up a new contract.  They keep asking me for my AJM or BTCOM reference which I can't find on anywhere.

Can anyone please advise me where I can find it?  In the current climate every little helps so I don't want to miss out on it!

Many Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: BTCOM or AJM Reference

i used search and this is just one of the find

https://community.bt.com/t5/Bills-Packages/AJM-BTCOM-Reference/m-p/2001971



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Beginner
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Message 3 of 10

Re: BTCOM or AJM Reference

Thank you For the help, I have tried but like my emails it doesn’t contain the reference. I can only find the VOL, which doesn’t appear to be the correct reference for the cash back claim. 

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Beginner
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Message 4 of 10

Re: BTCOM or AJM Reference

I'm having the exact same issue and have come to get some help too. It looks like someone has been a bit trigger happy with the rejections as of late! I only have VOL based order number for a mobile contract, with no mention of either a AJM/BTCOM as TCB is asking for.

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: BTCOM or AJM Reference

Try search as there are numerous solved posts which may help. I just picked one of the answers



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Beginner
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Message 6 of 10

Re: BTCOM or AJM Reference

The majority of the posts reference a moderator having to help them, I believe it's due to it being a mobile contract and not a broadband contract. Checking my broadband confirmation emails I can see an applicable reference, but my mobile confirmation does not have one.

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Moderator
Moderator
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Message 7 of 10

Re: BTCOM or AJM Reference

Hi @jackmitch87 and @Rich_Ash,

Welcome to the Community and thank you for posting. I'm sorry you haven't been able to get your AJM or BTCOM order reference. If you send me your details, I'll be able to get that for you.

I have sent you a private message with instructions on how to contact me.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

 

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Beginner
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Message 8 of 10

Re: BTCOM or AJM Reference

Hi PaddyB,

Having the same issue as the posters above but didn't want to start a new thread unnecessarily.

Could you PM me also on how to get in touch with my detail to look into this?

Many thanks.

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Moderator
Moderator
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Message 9 of 10

Re: BTCOM or AJM Reference

Hi @Xenses,

Thank you for posting, I've sent you a PM as well.

Thanks

PaddyB

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Beginner
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Message 10 of 10

Re: BTCOM or AJM Reference

Thank you @PaddyB I have sent you a PM
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