BTID activation

[Keyslouise]

I purchased fibre 100 today and received the email link to activate BTID. However, everytime I try to complete setup it takes me back to the start page stating my BTID needs to be activated via the email link. So I tried create a new BTID but it states my username (email) is already an active account. I've no idea how to override this so I can actually complete setup. 

[NeilO]

Hi, @Keyslouise Welcome to the community and thanks for posting, I'm sorry to see you're experiencing problems activating your BT ID. I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to help. 

Thanks

Neil