cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DWagstaff
Beginner
381 Views
Message 1 of 6

BTID keeps directing to my email so I can't access my account details or view bills etc

Hello @DavidM,
I have the same problem. Can someone explain the reason here rather than going the private message route.

0 Ratings
Reply
5 REPLIES 5
JohnC2
Moderator
Moderator
370 Views
Message 2 of 6

Re: BTID keeps directing to my email so I can't access my account details or view bills etc

Hi @DWagstaff, welcome to the forum and thanks for posting. There can be a few causes of this but the most common issue is that the log in name used it not the email address used to set up the BTID. Are you using the correct email address to access your billing account?
Cheers

John

0 Ratings
Reply
DWagstaff
Beginner
361 Views
Message 3 of 6

Re: BTID keeps directing to my email so I can't access my account details or view bills etc

I need to get my account ID number in but it won't let me in, it just keeps going to web mail.
0 Ratings
Reply
JohnC2
Moderator
Moderator
352 Views
Message 4 of 6

Re: BTID keeps directing to my email so I can't access my account details or view bills etc

Hi @DWagstaff thanks for getting back to me. It sounds like you have already set up an online account possibly with a different email address?
If so you should be able to log in with that email address. You may need to follow the password reset function if you can't remember the password.

If you still can't login or don't remember setting up any previous account then we will Private Message you so we can investigate the cause and help you get this resolved.

cheers

John

 

0 Ratings
Reply
DWagstaff
Beginner
326 Views
Message 5 of 6

Re: BTID keeps directing to my email so I can't access my account details or view bills etc

Private message please.
0 Ratings
Reply
DanielS
Moderator
Moderator
312 Views
Message 6 of 6

Re: BTID keeps directing to my email so I can't access my account details or view bills etc

Hi @DWagstaff,

I've sent you a private message so we can take a look into this for you.

Thank you

DanielS

0 Ratings
Reply